• Printer Friendly Version
  • Decrease Text SizeIncrease Text Size

Patient Education

Patient education plays an important part in your recovery. Your nurse, dietitian, therapist or pharmacist may give you information to help you understand and cope with your condition. Please do not hesitate to ask any questions that you have about your condition.

CalvertHealth Medical Center has a cancer resource center in the outpatient concourse near the infusion therapy center. Breast cancer patients can also contact our breast cancer nurse navigator by calling the Center for Breast Care at 4700.

Patient Whiteboards

To enhance communication between providers, patients and families, CalvertHealth Medical Center has installed expanded whiteboards in all medical-surgical rooms. Studies tell us that communication plays a key role in patients having a “good” experience; is essential to keeping them well informed and contributes significantly to better clinical outcomes.

Our whiteboards are situated so that patients can clearly see them from their bed. The hospital’s clinical staff collaborated to determine the most important information to include. Each patient’s board clearly lists their caregivers, their care plan for the day and if any tests are scheduled.

There is also space for the family spokesperson’s name and a meal plan that identifies any food allergies. A special section is devoted to pain management that details when the last dose of pain medication was given, when the next dose is available and a numeric chart for the patient to assess their pain level.

The whiteboards serve as a handy reference for patients and family members. Our goal is to help them feel more connected with the providers. This way, their entire care team is all on the same page and everyone is working together to give our patients the best care possible.

Centralized Scheduling

With just one call to our Patient Access Service Center (PASC) you can:

  • Schedule multiple outpatient hospital tests/procedures
  • NEW: Schedule a visit with your CalvertHealth Primary Care office for CalvertHealth Medical Group
  • Learn what your insurance covers
  • Get instructions about your diagnostic test or procedure
For outpatient procedures, you will also be able to find out what, if any, out of pocket expenses apply and if any preparation is required. The scheduling representative will also advise what time to arrive, where to check-in, and what to bring with you on the day of your appointment.

The local number to reach the CalvertHealth Medical Center PASC is 410-414-APPT (2778). There is also a toll-free number for those calling from work or another location outside the county. That number is 1-855-414-APPT (2778).

The hours are Monday through Friday, 7 a.m. to 5 p.m.

PASC streamlines the entire registration process and eliminates unnecessary duplication. The result is a well-organized system that provides improved access and saves you time!

The Patient Access Service Center is able to serve your scheduling needs for...

  • Anti-Coagulation Clinic
  • Cardiac / Pulmonary Rehabilitation
  • Cardiopulmonary Services
  • Diabetic Counseling
  • Diagnostic Imaging / Radiology Procedures
  • Echocardiogram
  • EKG
  • Endoscopy Center
  • Magnetic Resonance Imaging (MRI)
  • Medical Nutritional Therapy
  • Nuclear Medicine
  • Labor & Delivery Outpatient Services
  • Pain Procedures
  • Pulmonary Function Testing
  • Spine Clinic
  • Sleep Lab / EEG
  • Speech Therapy
  • Stress Testing
  • Ultrasound
  • Wound Center
  • CalvertHealth Primary Care:  Prince Frederick | Dunkirk | Solomons | Lusby | Twin Beaches
  • CalvertHealth Pain & Physical Medicine
A completed physician’s order is needed for outpatient hospital tests or procedures to be scheduled. Orders can be sent electronically 24 hours/day, 7 days per week directly from your physician’s office using our online ordering tool, Order Facilitator or by faxing to 410-535-8789. For patients with special communication needs, please see hearing impaired services.

Financial Assistance

Do you need help... or know someone who does?

CalvertHealth Medical Center provides health care to everyone in our community regardless of their ability to pay. It is our mission to improve the health of our community and we do not want cost to be a barrier for patients who truly need care.

CalvertHealth Medical Center offers a number of programs for people who do not have insurance or need help paying for their health care. We employ financial counselors who can help you work out a financial plan or apply for state or federal programs that you may qualify for. Financial aid applications are available at all registration desks in the hospital.

Each year, we provide more than a million dollars in financial aid to patients who qualify. If you meet the requirements, you may be able to have 100 percent of your bills covered. The key is to communicate with us. If we don't hear from you and don't know your situation, we can't help.

A financial counselor is available to help. Just call 410-535-8268.

Financial Assistance Policy


Financial Services Brochure


Uniform Financial Assistance Application


Assistance with Hospital Bills


A special financial counselor is available to provide information and resources to patients and families. The counselor can explain the hospital’s billing and collection procedures, deposit requirements and payment plans; help patients apply for medical assistance; explain the hospital’s financial assistance programs and advise patients of other programs available through local agencies.

We know there is sometimes confusion regarding whether a patient is in the hospital for "outpatient observation" or admitted for an inpatient stay. In some cases, it may not be immediately clear whether you are well enough to go home or if hospitalization is needed. In such an instance, you may be placed in "outpatient observation" for short- term diagnostic testing and monitoring to further evaluate your condition before the physician is able to make a decision on whether or not you require admission or are able to go home with follow-up care. "Outpatient observation" is different from being admitted and is not billed the same as an inpatient stay. This means that your financial responsibility may be much different than your inpatient hospital benefit depending on your insurance plan.

If you have questions about this or any other billing concerns, call the financial counselor during regular business hours at 410-535-8268 or 301-855-1012, ext. 8268 from outside the hospital or dial ext. 8268 from within the hospital.

Your Bills


Hospital billing practices can be confusing. We are here to help. Our patient financial services team can help you with payment options including grants and medical assistance programs as well as answer general questions about payment of your medical services. CalvertHealth Medical Center serves all patients regardless of ability to pay.

Federal and state laws require physicians to bill separately for services they perform while you are a hospital patient. Therefore, you will receive several separate bills related to your hospital visit.

The hospital bill will include the costs for all hospital services. This bill may include charges for laboratory tests, use of equipment and supplies, your room, nursing care, dietary and other technical and support personnel. Charges at all Maryland hospitals are set and controlled by the Maryland Health Services Cost Review Commission. Fee schedules are available for review by contacting 410-535-8248.

The physicians' bills will include the professional fees from hospital-based physicians who provided a service as part of your tests or care while paa patient. These services may include radiology, anesthesiology, emergency care, pathology, nuclear medicine, EKG, EEG, psychiatry, pulmonary medicine and other specialties.

We accept all major credit cards for hospital bills. You can also, make payment online at https://calverthospital.ixt.com/. Please feel free to contact the hospital billing office at 410-535-8248 or 301-855-1012, ext. 8248 if you have any questions about your hospital bills.

Medical Records

Obtaining Your Medical Record

Maryland Law specifies that a request for any patient medical record must be in writing and must become a part of the person's medical record. The medical records department protects the confidentiality of all patient information and will only release a patient's medical record with the proper consent. If a physician involved in your care needs a copy of your medical record, the medical records department can forward a copy to that physician with your consent. There is no fee involved and a representative of the Health Information Management department handles the copying of your record. These types of requests can generally be done within 48 hours.

Other requests for copies of records are handled on a case by case basis utilizing state and federal guidelines for the proper release of patient information. In some cases a fee is required for these copies. Currently, the fees for patients are a flat fee of $6.50, .76 cents per page copied plus the actual mailing costs.

If you need to obtain a copy of your medical record or need it sent to someone else, we will need your written authorization mailed/submitted to:

Correspondence Secretary
Health Information Management Department
CalvertHealth Medical Center
100 Hospital Road
Prince Frederick, Md. 20678

Download Medical Release Form (70k)

Release Form requires Adobe Acrobat® ReaderTM

For all questions regarding correspondence call 410-535-8275 or 301-855-1012 ext.8275.

If you prefer to fax the document, the fax # is 410-414-4666.

Social Work and Case Management Services

CalvertHealth Medical Center staff is available to address concerns related to managing your illness or condition and to assist you and your family in preparation for discharge. Social workers can provide counseling for the personal, social, emotional and financial stresses you may have as a result of your illness or injury. Substance abuse services are also available. All patients will receive a visit from a case manager. Working with your physician, case managers can provide information about healthcare agencies and other services available to you. They will help arrange for your discharge and make sure you have the support you need to care for yourself after you leave the hospital. If you would like to talk with a social worker or need to reach your case manager, please ask your physician or nurse.

Planning Ahead for Major Healthcare Decisions

Donating Blood

Patients who wish to donate blood for their own use prior to elective surgery may do so. The hospital laboratory is accredited by the American Association of Blood Banks and works closely with the American Red Cross to store blood for emergency use. Your friends or relatives may also donate blood for your use. To arrange for blood donations, call 410-535-4000, ext 5744 or call 1-800-233-4640 from outside the hospital.

The hospital laboratory is fully licensed and accredited by Maryland and The Joint Commission, certified by the College of American Pathologists and licensed by the Clinical Laboratory Improvements Act. (CLIA).

Advance Directives


Advance directives protect your right to make medical choices that affect your life. An advance directive is a legal means of expressing your desires about healthcare decisions should you become unable to do so due to injury or illness.

Oral Directive

An oral discussion of your treatment decisions made in the presence of your physician and one witness to indicate your treatment preferences. This discussion is then written in your medical record to communicate your wishes to the healthcare team.

If you choose not to prepare an advance directive, Maryland law recognizes the authority of a surrogate decision maker when necessary. A guardian (if one has been appointed by a court), spouse, adult child or parents of the patient (in that order) can make treatment decisions for you without specific court authorization in the event that you cannot make such decisions for yourself.

As a service to the community, CalvertHealth Medical Center offers a computerized registry for living wills and other advance directives. The registry records and stores your advance directives so they can be easily accessed at any time in the future, even from another hospital.

Hospital personnel can provide assistance and further information about preparing advance directives and storing them in the registry. The hospital can provide you with a standard form for completing your advance directives. From inside the hospital,call extension 8235. From outside the hospital, call 410-535-8235 or 301-855-1012, ext. 8235.

Maryland Orders for Life-Sustaining Treatment (MOLST)

MOLST is a two-page order form about cardiopulmonary resuscitation and tells doctors and other people what treatments patients want or do not want. If you have a MOLST form, please tell us so we can make a copy and put it in on your record and honor your wishes. If you do not have a MOLST form, you may be asked to discuss it at some point during your hospitalization. It is required by the state if you are transferred to another facility. When you are at home, you should keep your copy in a place that is easy to find. You should always provide your MOLST form to ambulance crews and you should take it with you to hospitals or other healthcare organizations. You and your physician should revisit your MOLST form at least annually to make sure your wishes are the same. For more information you can visit marylandmolst.org.

Five Wishes


Five Wishes is the first living will that talks about your personal, emotional and spiritual needs as well as your medical wishes. It lets you choose the person you want to make health care decisions for you if you are not able to make them for yourself. Five Wishes lets you say exactly how you wish to be treated if you get seriously ill. It was written with the help of the American Bar Association Commission on Law and Aging and the nation's leading experts in end-of-life care. It's also easy to use.

The "Five Wishes" include the following directives:

  1. The Person I Want to Make Care Decisions for Me When I Can't
  2. The Kind of Medical Treatment I Want or Don't Want
  3. How Comfortable I Want to Be
  4. How I Want People to Treat Me
  5. What I Want My Loved Ones to Know

Hospice Care


Hospice care is available for terminally ill patients through Calvert Hospice at 410-535-0892.

Ethics Committee


The hospital's Ethics Committee can help patients and families with difficult decisions about health care. The committee can help you understand options for care and treatment and give you advice based on experience and the wishes of the patient. Counsel from your clergyman is welcome. To contact the committee during weekday work hours, call extension 8117 from inside the hospital or 410-535-8117 from outside the hospital. Evenings and weekends, ask your nurse to contact the hospital supervisor.

Organ Donation


Organ and tissue donations provide new hope to seriously ill or injured fellow human beings and their families. CalvertHealth Medical Center participates with The Living Legacy Foundation to manage organ and tissue donations.

At CalvertHealth Medical Center, we want to encourage community members to consider organ donation. If you would like more information on becoming an organ or tissue donor, please ask your nurse or physician.

Average Charges for Common Hospital Procedures

The following tables provide estimated charges for the top inpatient and outpatient procedures by service line at CalvertHealth Medical Center. The estimates are based on average patient charges that were incurred for the given time period. The estimates are updated quarterly using the average charges from the prior quarter. The tables provide a guidance to estimate the hospital’s charges for each listed service.

Please note that these figures are only estimates. The actual charge for your hospital service may be higher or lower based on factors specific to your case. The factors include but are not limited to your length of stay in the hospital, the complexity of your medical condition, and the state of Maryland pricing regulations. If you have questions relating to your scheduled service, please contact the Patent Access Service Center at 410-414-APPT (2778) or toll-free at 1-855-414-APPT (2778). If you have already received services and have questions about your hospital bill, please contact our Patient Financial Services department at 410-535-8248.

The estimates reflect CalvertHealth Medical Center charges only and do not include physician or other provider fees. In addition to your hospital bill, you may receive bills from multiple physicians for their services, including but not limited to: anesthesiologist, hospitalist, pathologist, radiologist, cardiologist, emergency room physician, and other specialists who participate in your care. If you have questions regarding the bill for their services, please contact the individual provider.

See the current average charges for CalvertHealth Medical Center



Physician and Other Services Not Billed by CalvertHealth Medical Center



Listed below are physician services not billed by our hospital. It includes a contact number for each area of specialty. CalvertHealth Medical Center Financial Assistance Program does not cover these services. We urge you to reach out to these providers for their financial assistance programs.

Emergency Room Physicians (Emergency Medicine Associates) - 240-686-2310
Radiology (American Radiology Associates) - 800-255-5118
Hospitalist Services (Adfinitas Health) - 443-949-0814
All American Ambulance - 301-952-1193
Quest Diagnostics - 800-638-1731
Anesthesia (Chesapeake Anesthesia) - 908-653-9399
Pathology - 800-492-5153
Durable Medical Equipment (Grace Care, LLC) - 410-586-3126
Lab Corp - 800-859-0391

Partners in Safety

At CalvertHealth Medical Center, patient safety is our first priority. Our staff is following policies and procedures designed to reduce the chance of mistakes or injury. You can help ensure that you receive the safest care possible.

All staff is REQUIRED to check your identification (your name and birthdate) before giving you medications, drawing blood or performing procedures. This ensures that you get the right medication, blood test or procedure. DO NOT allow any staff member to skip this important step. It might seem like a small thing...but it has been proven to save lives.

You MUST wash your hands well before eating, after using the bathroom, blowing your nose or whenever they are dirty. Good hand hygiene is the very best way to prevent the spread of infection. Our staff is REQUIRED to use good hand washing techniques and to frequently use the waterless hand gels available in every department. It is okay to ask staff members if they have properly washed their hands before you allow them to start your IV, change your dressing or perform other procedures.

You should know about all the things we are doing behind the scenes to keep you safe. We are:

  • Communicating effectively as a healthcare team. Studies have shown that most medical errors result from miscommunication.
  • Following guidelines to prevent a patient from getting the wrong surgery. A series of safety checks is performed before any patient undergoes surgery at CalvertHealth Medical Center.
  • Monitoring patients at high risk for falls. Fall precaution information is included in your patient handbook.
  • Using safe practices to prevent hospital fires.
  • Maintaining our clinical equipment and ensuring it is always in good working order.
  • Using safe medication practices to prevent medication errors. CalvertHealth Medical Center has identified "high risk drugs" and includes additional safety checks prior to administration. Medical Staff approved protocols guide patient care.
One way you can help prevent medication errors is to maintain a current list of the medications you are taking - including prescription, over-the-counter medicine (OTC), birth control, vitamins and herbal supplements. A blank medication form is located in the back of your patient handbook. Take a few minutes to fill it out. Keep the list with you at all times and update it as changes are made. Share it with all your physicians and any healthcare facility you visit. CalvertHealth Medical Center has a "STAT TEAM" that can respond to the patient's bedside to assist nursing staff when urgently needed. Patients and their family members can also request the STAT TEAM for medical emergencies by calling ext. 8222.

We encourage all our patients to Speak Up!

  • Speak Up if you have questions or concerns, and if you do not understand, ask again. It's your body and you have a right to know.
  • Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications by the right healthcare professional. Don't assume anything.
  • Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
  • Ask a trusted family member or friend to be your advocate.
  • Know what medications you take and why you take them.
  • Use a hospital, clinic, surgery center or other type of healthcare organization that has undergone a rigorous on-site evaluation against established quality and safety standards, such as that provided by The Joint Commission.
  • Participate in all decisions about your treatment. You are the center of the healthcare team.
Domestic Violence Screening
On admission to all departments of the hospital, all patients are asked specific questions to determine if the patient would benefit from domestic violence services. This is required by law to provide protection and services to vulnerable persons.

Insurance Information

Insurances accepted by:


CalvertHealth Medical Center
Aetna
Amerigroup
CareFirst
Cigna/Great West
Conifer
Coventry/First Health
Evergreen
Federal BCBS
Humana
JAI
JHHC EHP
JHHC MAP
JHHC PP
JHHC USFHP
Kaiser
Kaiser MA MCO
MDPC
Medicaid
Medicare
Medicare RR
MedStar
Multiplan/PHCS
University of Maryland Health Partners
Tricare Standard and Prime
UHC Community & State
UHC, MAMSI, MDIPA, OneNet, Optimum
CalvertHealth Outpatient Rehabilitation Centers
Aetna
Amerigroup
CareFirst
Cigna/Great West
Evergreen
Federal BCBS
JHHC EHP
JHHC MAP
JHHC PP
JHHC USFHP
MDPC
Medicaid
Medicare
Medicare RR
MedStar
Multiplan/PHCS
University of Maryland Health Partners
Tricare Standard and Prime
UHC Community & State
UHC, MAMSI, MDIPA, OneNet, Optimum
CalvertHealth Transitional Care Unit
Aetna
Amerigroup
CareFirst BCBS
Cigna/Great West
Conifer
Coventry/First Health
Evergreen
Federal BCBS
JAI
JHHC EHP
JHHC MAP
JHHC PP
JHHC USFHP
MDPC
Medicaid
Medicare
Medicare RR
MedStar
Multiplan/PHCS
University of Maryland Health Partners
Tricare Standard and Prime
UHC Community & State
UHC, MAMSI, MDIPA, OneNet, Optimum
CalvertHealth Urgent Care Centers
Aetna
Amerigroup
CareFirst BCBS
Cigna/Great West
Conifer
Coventry/First Health
Evergreen
Federal BCBS
JAI
JHHC EHP
JHHC MAP
JHHC PP
JHHC USFHP
Kaiser
Kaiser MA MCO
MDPC
Medicaid
Medicare
Medicare RR
MedStar
Multiplan/PHCS
University of Maryland Health Partners
Tricare Standard and Prime
UHC Community & State
UHC, MAMSI, MDIPA, OneNet, Optimum
CalvertHealth Imaging Center Solomons
CareFirst BCBS
Cigna/Great West
Conifer
Evergreen
Federal BCBS
JAI
JHHC EHP
JHHC MAP
JHHC PP
JHHC USFHP
MDPC
Medicaid
Medicare
Medicare RR
MedStar
Multiplan/PHCS
University of Maryland Health Partners
Tricare Standard and Prime
UHC, MAMSI, MDIPA, OneNet, Optimum
CalvertHealth Medical Group
Aetna
Amerigroup
CareFirst
Cigna/Great West
Conifer
Coventry/First Health
Evergreen
Federal BCBS
Humana
JAI
JHHC EHP
JHHC MAP
JHHC PP
JHHC USFHP
Kaiser
Kaiser MA MCO
MDPC
Medicaid
Medicare
Medicare RR
MedStar
Multiplan/PHCS
University of Maryland Health Partners
Tricare Standard and Prime
UHC Community & State
UHC, MAMSI, MDIPA, OneNet, Optimum

Patient Bill of Rights

It is important that you are aware of and understand your rights and responsibilities as a patient at our hospital. If you have any questions, please ask a member of your healthcare team. We are here to help.

CalvertHealth Medical Center respects the rights of patients, recognizes that each patient is an individual with unique healthcare needs and, because of the importance of respecting each patient's personal dignity, provides considerate, respectful care focused on the patient's individual needs.

CalvertHealth Medical Center affirms the patient's right to make informed decisions regarding his or her care, including the decision to refuse or discontinue treatment, to the extent permitted by law.

CalvertHealth Medical Center assists the patient in the exercise of rights and informs the patient of any responsibilities incumbent on him or her in the exercise of those rights.

You have the right to:

  • Have available and medically indicated care without any discrimination whatsoever.
  • Considerate and respectful care.
  • Privacy and confidentiality regarding personal or medical details of your condition or treatment and the right to access those records within a reasonable time.
  • Freedom from restraints unless clinically indicated.
  • Information regarding pain management options and to have your pain managed appropriately.
  • Personal safety within the hospital including freedom from all forms of abuse or harassment.
  • Know the name of the physician in charge of your case, and all others providing your care.
  • Complete information in words you can understand about your condition, treatment and outlook for recovery.
  • Verbal and written communication and the right to opt out of the hospital and/or clergy directory.
  • Participate in the development of your plan of care and to make decisions regarding the proposed care. You may also designate an alternative decision-maker for yourself.
  • Have a family member, friend or other individual to be present for emotional support during the course of stay. Note: The hospital allows for the presence of a support individual of the patient’s choice, unless the individual’s presence infringes on others’ rights, safety or is medically or therapeutically contraindicated.
  • Receive from your physician, in words you can understand, all information necessary to give informed consent before receiving any major treatment or procedure.
  • Transfer to another facility when medically necessary or requested, once the risks and benefits have been explained.
  • Be advised if the hospital plans to engage in experimental care or research which would affect you, and to refuse to participate in such programs.
  • Knowledge of hospital regulations including how to register a complaint.
  • Request and receive an itemized, detailed explanation of your bill for services rendered.
  • Information about continuing care which may be needed after you leave the hospital.
You are responsible for:

  • Providing accurate and complete information about your past and present health.
  • Following the treatment advised by your caregivers and for asking questions about any instruction you do not understand.
  • Reporting unexpected or sudden changes in your condition.
  • The consequences of refusing treatment or not following medical instructions.
  • Being considerate of the rights of other patients and hospital personnel, and respectful of the property of others and the hospital.
  • Assuring that the financial obligations of your health care are fulfilled as promptly as possible.

HIPAA



As a health care provider, CalvertHealth Medical Center is strongly committed to protect the privacy of patients. We understand that your health information is highly personal and we are committed to safeguarding your privacy. It is important for you to know how we handle your health information. We are required by law to maintain the privacy of patient health information and to provide patients with a notice of it's legal duties and privacy practices regarding protected health information.

Please read the Notice of Privacy Practices thoroughly. It describes how we may use and disclose your protected health information for:

  • Treatment
  • Health care operations
  • Other uses and disclosures of such information that the law allows
  • Payment
  • Your Health Information Rights
  • Complaints
  • Changes to this Notice of Privacy Practices
For more information, go to http://www.hhs.gov/ocr/hipaa.

Non-Discrimination Policy



Special Amenities and Services

Patients with Special Needs
For persons that speak a foreign language, are hearing impaired or wish to receive their health information in a language other than English, we provide effective communication through various communication devices including but not limited to Lifelinks Video Interpreting system, AT&T telephonic translation system or on-site interpreter services for your use while in the hospital. For patients with other disabilities, necessary accommodations can also be made through contacting the hospital operator at 410-535-4000.

Television and Telephone Service
Television service is provided free of charge. Local channels, as well as 16 satellite channels are available in every patient room. Headphones are available upon request.

Telephones are available in each room. To make a local call, dial 9 and the number you wish to call. All long-distance calls must be placed collect, third party or credit card. To make a long-distance call, dial 9, then 0, then the desired area code and number. After a brief recorded message, an outside operator will come on the line to assist you.

Your family and friends may call you from outside the hospital. Your phone number is listed on the telephone.

In consideration of patients’ rest, incoming calls cannot be received after 9 p.m. In an emergency situation, incoming calls after 9 p.m. will be relayed from the hospital switchboard to the nurses’ station on your unit. Patients may make outgoing calls at any time.

Internet Service
To access our wireless network, select the WiFi-CalvertHealth Medical Center-Guest Network and accept the terms and conditions.

Mail and Flowers

As long as you have chosen to have your name listed on our patient directory, your mail and flowers will be delivered directly to your room. If you have already gone home, we will forward your mail. In the Intensive Care Unit, one small arrangement of flowers is permitted in your room.

Only mylar (not latex) balloons are permitted in the hospital. Friends and family can also send “e-cards” through the hospital website.

Newspaper Delivery

The Calvert Recorder is delivered free every Wednesday and Friday to all patients. Other newspapers and books are available through the gift shop or the guest services office.To reach the gift shop, call 8304. For the guest services office, call 8400.

Banking Services
For your convenience, a Bank of America ATM machine is located in the basement of the hospital, just outside the cafeteria door.

Important Phone Numbers

Your phone number is a direct line.
(your phone number is listed on your telephone)

Main number - 410-535-4000
From DC - 301-855-1012
From St. Mary's - 301-475-5250
From Charles - 301-884-0104
Toll-free - 1-888-906-8773
MD Relay Service - 1-800-735-2258
Centralized Scheduling - 410-414-APPT (2778) | 855-414-APPT (2778)

From your bedside phone, you can call the following departments by dialing the four digit extension. You can reach the hospital operator at any time by pressing "0".

Administration - 8240
Admitting - 8265
Anti-Coagulation/Coumadin Clinic - 4859
Appointment Line - 2778
Behavioral Health Unit - 8144
Breast Center - 4700
Business Office - 8248
Cardio Pulmonary - 8340
Cashier - 5633
Clergy - 8249
Compliments/Concerns - 4623
Credit Manager - 8269
Case Management/Social Work - 8235
Emergency Department - 8344
Endoscopy Center - 8176
Family Birth Center - 8289
Financial Counselor - 8268
Gift Shop - 8304
Guest Services - 8400
Housekeeping - 4891
Human Resources - 8122
Infusion Therapy - 8276
Intensive Care Unit - 8360
IS Help Desk - 4357
KeepWell Center - 8233
Laboratory - 8234
Medical Records - 8277
Medical-Surgical Unit, Level 3 - 8365
Nursing Supervisor/Clinical Coordinator - 4878
Nutrition Services - 8147
Patient Advocate - 4623
Patient Information - 8253
Pharmacy - 8305
Physician Referral - 4567
Plant Operations - 8395
Post-Discharge Clinic - 8790
Pre-Admissions - 8343
Public Relations - 8212
Radiology - 4822
Rehabilitation Services - 8308
Same Day Surgery - 4853
Security - 8346
Social Work - 8148
Telemetry Unit, Level 2 - 8354
Transitional Care Unit, Level 4 - 8141
Wound Care - 4836

Privacy Policy

CalvertHealth Medical Center Privacy Notice - Effective Date: 09/23/2013

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY
. (To download a copy, click here)

WHO WILL FOLLOW THIS NOTICE:
This Notice describes CalvertHealth Medical Center’s (CalvertHealth Medical Center) practices regarding the use of your Protected Health Information (PHI) and that of: (1) Any health care professional authorized to enter information into your hospital chart or medical record; (2) All departments and units of the hospital, clinics or doctors’ offices you may visit; (3) Any member of a volunteer group we allow to help you while you are in the hospital; (4) All employees, staff and other personnel who may need access to your information and (5) All entities, sites and locations of CalvertHealth Medical Center follow the terms of this Notice. In addition, these entities, sites and locations may share medical information with each other for treatment, payment or health care purposes described in this Notice.

OUR PLEDGE REGARDING MEDICAL INFORMATION:
CalvertHealth Medical Center is committed to protecting the privacy of medical information that we create or obtain about you. CalvertHealth Medical Center may use this medical information about you for treatment, to obtain payment, to evaluate the quality of care you receive and for other administrative and operational purposes. This Notice will tell you about the ways in which CalvertHealth Medical Center may use and disclose Protected Health Information (PHI) about you. It also describes your rights and certain obligations we have regarding the use and disclosure of your (PHI).

If you have any questions about this Notice, please contact our Privacy Officer at the address located at the end of this document. This Notice applies to all of the records of your care generated by CalvertHealth Medical Center, whether made by health care professionals or other personnel.

We are required by law to: (1) Keep your Protected Health Information private; (2) Give you this Notice of our legal duties and privacy practices with respect to your Protected Health Information and (3) Follow the terms of the Notice that is currently in effect.

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU
The following categories describe different ways that we may use and disclose your Protected Health Information (PHI). We are giving examples of ways we will/may disclose PHI. If a method of disclosure doesn’t fall into one of the categories, we won’t disclose that information without the patient’s written permission. Not every use or disclosure in a category will be listed.

For Treatment. We may use and disclose PHI for your treatment and to provide you with treatment related health care services. We may disclose protected health information about you to doctors, nurses, technicians, other medical personnel, students and volunteers who are involved in taking care of you, inside or outside the hospital. For example, a doctor treating you for a broken leg may need to know if you have diabetes because diabetes may slow the healing process. In addition, the doctor may need to tell the dietician you have diabetes so that we can arrange for special meals. We may also disclose medical information about you to people outside the hospital who may be involved in your medical care after you leave the hospital, such as family members, clergy or others who provide services that are part of your care, such as a therapist or physicians.

For Payment. We may use and disclose protected health information (PHI) about you so that the treatment and services you received may be billed to and payment may be collected from you, an insurance company or a third party. For example we may give your health plan information about you so that they will pay for treatment or your insurance may require copies of your record as proof for treatment you received so they will pay us or reimburse you for the treatment. We may also use and disclose PHI about you to obtain prior approval or to determine if your insurance will cover the treatment.

For Health Care Operations. We may use and disclose PHI about you for administrative and operational purposes. This is done to make sure that all of our patients receive quality care and to coordinate your care with affiliated healthcare providers. For example, we may use your PHI to review our treatment and to evaluate the performance of our staff in caring for you.

For Health Information Exchange (HIE). We may share your protected health information via health information exchanges to better coordinate your care and to participate in quality-based initiatives. We participate in two health information exchanges – the hospital’s community-based Calvert Health Information Exchange (C-HIE), which shares information among our local providers, and the Chesapeake Regional Information System for Our Patients, Inc. (CRISP), an internet-based, state-wide, Maryland approved health information exchange. This means we may share information we obtain or create about you with outside entities (such as hospitals, doctors’ offices, pharmacies, labs, and imaging centers) or we may receive information they create or obtain about you (such as medication history, medical history, lab results, and imaging studies) so each of us can provide better treatment and coordination of your healthcare services. The C-HIE or exchange of health information can provide faster access, better coordination of care and assist healthcare providers and public health officials in making more informed treatment decisions. Although we believe that sharing health information among providers of care leads to better health care, we want you to be comfortable with how we share your information. You may “opt-out” of participation in either or both of the health information exchanges. If you wish to “opt-out” of participation in the C-HIE, please submit the C-HIE opt-out form at any point during registration. This form is also available on-line at www.calverthospital.org. If you wish to “opt-out” of participation in the State of Maryland HIE, contact the Chesapeake Regional Information System for our Patients (CRISP) at www.crisphealth.org or (877) 952-7477. Please note that even if you “opt-out”, a certain amount of your information will be retained by the exchange for the purposes of treatment, and your ordering or referring physicians may access diagnostic information about you, such as reports of imaging and lab results.

Fund-raising Activities. CalvertHealth Medical Center may contact you to provide information about our efforts to raise money for the hospital and its operations. These CalvertHealth Medical Center-sponsored activities include fundraising programs and events to support research, education or patient care. For this purpose, we may use your contact information, such as your name, address, phone number, the dates on which and the department from which you received treatment or services at CalvertHealth Medical Center, your treating physician’s name, your treatment outcome and your health insurance status. If we do contact you for fundraising activities, the communication you receive will have instructions on how you may ask for us not to contact you again for such purposes, also known as an “opt-out”. CalvertHealth Medical Center must honor such opt-out requests. CalvertHealth Medical Center will treat an opt-out request as the individual’s revocation of authorization to use their information for fundraising communications. Unless otherwise specified, such should be interpreted as applying to all fundraising communications and not just the most recent communication sent.

Appointment Reminders. We may use and disclose your PHI to remind you that you have an appointment for treatment or medical care.

Treatment Alternatives. We may use and disclose your PHI to tell you about or recommend possible treatment options or alternatives that may be of interest to you.

Health-Related Benefits and Services. We may use and disclose your PHI to tell you about health-related benefits, services, fairs, workshops and screenings that may be of interest to you.

Individuals Involved in Your Care or Payment for Your Care. Unless you object, CalvertHealth Medical Center may release medical information about you to a family member, other relative, friend or any other person you identify who is involved in your medical care. We may also give information to someone who helps pay for your care.

Disaster Relief. In the event of a disaster, CalvertHealth Medical Center may disclose your PHI to organizations assisting in disaster relief efforts so that your family can be notified of your condition and location.

Research. We may use or disclose PHI about our patients to a researcher or research organization if our Institutional Review Committee has reviewed and approved the research proposal, after establishing protocols to ensure the privacy of your PHI. These studies will not effect your treatment or welfare, and your PHI will continue to be protected.

Hospital Directory. We may include certain limited information about you in the hospital directory while you are a patient at the hospital. This information may include your name, your doctor, your location in the hospital, your general condition (e.g. fair, stable, etc.) and your religious affiliation. This directory information, except for your religious affiliation, may also be released to people who ask for you by name. This is so your family, friends and clergy can visit you in the hospital and generally know how you are doing. Your religious affiliation may be given to a member of the clergy, such as a priest or rabbi, even if they don’t ask for you by name. If you do not wish to have your information included in this directory, it is important that you inform the hospital staff when you register that you wish to opt-out of the hospital directory.

Business Associates. We may disclose PHI to our business associates that perform functions on our behalf or provide CalvertHealth Medical Center with services if the information is necessary for such functions or services. For example we may use another company to perform billing services on our behalf. When these services are contracted, we may disclose your PHI to our business associates so they can perform the job we have asked them to do. All of our business associates are obligated to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.

As Required By Law. CalvertHealth Medical Center will disclose medical information about you when required to do so by federal, state or local law. An example would be to public authorities, for purposes such as tracking and controlling health care costs as well protecting public safety and national security.

To Avert a Serious Threat to Health or Safety. CalvertHealth Medical Center may use and disclose your PHI when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Disclosures, however, would only be made to someone or some entity that may be able to help prevent the threat.

Organ and Tissue Donation. Consistent with applicable law, CalvertHealth Medical Center may release your PHI to organizations that handle such organ procurement or transplantation or to an organ bank, as necessary to help with organ procurement, transplantation or donation.

Military and Veterans. If you are a member of the armed forces, we may release PHI as required by military command authorities. We also may release PHI to the appropriate foreign military authority if you are a member of a foreign military.

Workers’ Compensation. CalvertHealth Medical Center may release your PHI to workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.

FDA. CalvertHealth Medical Center may disclose to the Food and Drug Administration (FDA) your PHI relative to any adverse events with respect to food, supplements, products and product defects, post-marketing surveillance information to enable a product recall, repair or replacement.

Public Health Risks. CalvertHealth Medical Center may disclose PHI for public health activities. These activities generally include disclosures: (1) To prevent or control disease, injury or disability; (2) To report births and deaths; (3) To report birth defects; (4) To report victims of abuse, neglect or other crimes; (5) To report reactions to medications or problems with products; (6) To notify people of recalls of products they may be using; (7) To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; (8) To notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence.

Health Oversight Activities. CalvertHealth Medical Center may disclose your PHI to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections and licensure. These activities are necessary for the government to monitor the health care system, government programs and compliance with civil rights laws.

Lawsuits and Disputes. CalvertHealth Medical Center may disclose your PHI in response to a subpoena, discovery request, court order or other lawful order from a court.

Law Enforcement. CalvertHealth Medical Center may release your PHI if asked to do so by a law enforcement official as part of a law enforcement activity. These include: (1) in investigations of criminal conduct; (2) in investigations or searches for victims of crime (when unable to obtain a patient’s consent); (3) in response to court orders, subpoenas, warrants, summons or in emergency circumstances; (4) to identify or locate a suspect, fugitive, material witness or missing person; (5) investigation of a death CalvertHealth Medical Center may believe is a result of criminal conduct; (6) investigation of criminal conduct at CalvertHealth Medical Center; (7) in emergency circumstances to report a crime, location of a crime or victims, or the identity, description or location of a person who committed the crime and (8) when required to do so by law.

Coroners, Medical Examiners and Funeral Directors. CalvertHealth Medical Center may release your PHI to a forensic investigator, coroner or medical examiner as authorized or required by law. For example, to identify a deceased person or determine the cause of death. We may also release your PHI to funeral directors as necessary to carry out their duties.

National Security and Intelligence Activities. We may use or disclose protected health information about you to specialized government functions, such as protection of public officials, national security and intelligence activities, or other national security activities authorized by law. Inmates or Individuals in Custody. If you are an inmate of a correctional institution or under the custody of a law enforcement official, CalvertHealth Medical Center may release your PHI to the correctional institution or law enforcement official. This release would be necessary: (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others; or (3) for the safety and security of the correctional institution.

Genetic Information. CalvertHealth Medical Center is not permitted to use genetic information about you for underwriting purposes.

Proof of Immunization. CalvertHealth Medical Center may disclose proof of immunization to a school when legally required for attendance. CalvertHealth Medical Center must receive permission from the adult student, parent or guardian of a child or other person acting on the student’s behalf. Permission does not have to be made in writing; it can be made orally and we will document permission appropriately.

Marketing Activities. We will never allow third parties to market goods or services to you based on your PHI without your explicit written permission. Marketing is defined as a communication that encourages the use of a product or service, unless, the communication is made for one of the following three reasons: (1) To describe a health-related product or service provided by the hospital making the communication; (2) For treatment of the individual, or (3) For case management/care coordination of the individual or to recommend alternative treatments, therapies, providers or care settings. In those circumstances when we directly send you information about such goods or services, we do not accept payment for doing so unless: (a) the communication describes only a drug or biologic that is currently being prescribed for the recipient of the communication and any related payment is reasonable or (b) you have explicitly authorized it. When a communication is made by a business associate on the hospital’s behalf and in accordance with a business associate agreement with the hospital it is as if the hospital made it itself.

Other Uses of PHI
Other uses and disclosures of your PHI not covered by this Notice or the laws that apply to CalvertHealth Medical Center will be made only with your written permission/authorization. Most uses and disclosures of psychotherapy notes and most uses and disclosures for marketing purposes fall into this category and require your authorization before we may use your PHI for these purposes. Additionally with certain limited exceptions as of September 23, 2013, we are not allowed to sell or receive anything of value in exchange for your PHI without your written authorization. If you provide us an authorization to use or disclose your PHI, you may revoke it at any time by submitting a written revocation to CalvertHealth Medical Center’s Privacy Officer and we will no longer disclose PHI under the authorization. However, uses and disclosures we have made before your withdrawal are not affected by your action and we cannot take back any disclosures we may have already made.

YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION (PHI)
You have the following rights regarding the Protected Health Information we maintain about you:

Right to Inspect and Copy. You have the right to inspect and copy PHI that may be used to make decisions about your care or payment for your care. This includes medical and billing records, but does not include psychotherapy notes and certain other health records protected by law (i.e. notes from a private, group, joint or family counseling session recorded by a mental health professional such as a psychiatrist, clinical psychologist or clinical social worker). To inspect and copy the PHI, you must submit your request in writing to our Privacy Officer at the address on the last page. CalvertHealth Medical Center has up to 30 days to make your PHI available to you but does try to turn around such requests within three (3) days. We may charge you a reasonable fee for the costs of copying, mailing or other supplies associated with your request. We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to your PHI, you may request that the denial be reviewed by a licensed health care professional chosen by CalvertHealth Medical Center who was not directly involved in the denial of your request, and CalvertHealth Medical Center will comply with the outcome of the review.

Right to an Electronic Copy of Electronic Medical Records. If your PHI is maintained in an electronic format (known as an electronic medical record or an electronic health record), you have the right to request that an electronic copy of your record be given to you or transmitted to another individual or entity. We will make every effort to provide access to your PHI in the form or format you request, if it is readily producible in such a format. If the PHI is not readily producible in the form or format you request, your record will be provided in either our standard electronic format or if you do not want this form or format, a readable hard copy form. We may charge you a reasonable, cost-based fee for the labor associated with transmitting the electronic medical record.

Right to be Notified in the Event of a Breach. CalvertHealth Medical Center will notify you if your PHI has been “breached”, which means that your PHI has been used or disclosed in a way that is inconsistent with law and results in it being compromised.

Right to Request an Amendment. If you feel that your PHI is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as your PHI is kept by us. You are required to submit your request in writing to our Privacy Officer with an explanation as to why the amendment is needed. If we accept your request, we will tell you what we have agreed to amend. We cannot change what is in the record, only add supplemental information by an addendum. We will assist in notifying others who have the incorrect or incomplete PHI. If we deny your request, we will give you a written explanation of why we did not make the amendment and explain your rights.

We may deny your request if you ask us to amend information that: (1) was not created by us, unless the person or entity that created the information is no longer available to make the amendment; (2) is not part of the medical and billing information kept by CalvertHealth Medical Center; (3) is not part of the information which you would be permitted to inspect and copy; or (4) is determined to be accurate and complete.

Right to an Accounting of Disclosures. You have the right to request a list of disclosures we have made of your PHI for purposes other than treatment, payment and health care operations or for which you provided written authorization. To request an accounting of disclosures, you must submit your request in writing to our Privacy Officer at the address located at the end of this document. Your request must state the time frame you are interested in examining. This period cannot be any longer than six (6) years and may not include any dates prior to April 13, 2003. The first accounting of disclosures you request in a 12 month period is free. Additional requests will be billed to you. CalvertHealth Medical Center will inform you of the costs associated with providing you with the requested list and ask if you still want it.

Right to Request Restrictions. You have the right to request a restriction or limitation on the PHI CalvertHealth Medical Center uses or discloses for treatment, payment or health care operations. You also have the right to request a limit on the PHI we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not share information about a particular diagnosis or treatment with your spouse. CalvertHealth Medical Center is not required to agree to your request unless as of September 23, 2013, you are asking us to restrict the use and disclosure of your PHI to a health plan for payment or health care operations purposes and such information you wish to restrict pertains solely to a health care item or service for which you paid us “out-of-pocket” in full. If we agree, we will comply with your request unless the information is needed to provide you emergency treatment.

To request restrictions, you must make your request in writing to our Privacy Officer at the address listed at the end of this Notice. In your request, you must tell us: (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and to whom you want the limits to apply.

Withholding Information from Your Health Plan. You have the right to ask that your PHI with respect to a discrete encounter not be disclosed to a health plan for purposes of payment or health care operations. If you wish to not have that encounter reported to your health plan or insurer, you must request, complete and submit, during the registration process, CalvertHealth Medical Center’s “Exclusionary Form”. In addition, you must pay for all services rendered during that encounter in full at time of service (or under other pre-agreed arrangements).

Right to Request Confidential Communications. You have the right to request that CalvertHealth Medical Center communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to our Privacy Officer at the address located at the end of this document. We will not ask you the reason for your request. Your request must specify how and/or where you wish to be contacted. We will accommodate all reasonable requests.

Right to a Paper Copy of This Notice. You have the right to a copy of this Notice at any time. To obtain a paper copy of this Notice, please ask at registration or contact our Privacy Officer at the address or phone number located at the end of this document. An electronic version is always available at our website, www.CalvertHealthMedicine.org.

CHANGES TO THIS NOTICE
CalvertHealth Medical Center reserves the right to change our privacy practices and this Notice. We reserve the right to make the revised or changed Notice effective for your PHI we already have as well as any information we receive in the future. We will post a copy of the current Notice. The Notice will contain on the first page, the effective date of the Privacy Notice.

COMPLAINTS
If you believe your privacy rights have been violated, you may file a complaint with the Privacy Officer at CalvertHealth Medical Center or with the Secretary of the Department of Health and Human Services. All complaints must be in writing and sent to the address provided at the end of this Notice. You will not be penalized for filing a complaint.

ADDITIONAL INFORMATION
PRIVACY OFFICER AT CalvertHealth Medical Center:

Director of Health Information Management
Brian Bennighoff, RHIA, CTR
100 Hospital Road
Prince Frederick, MD 20678

FOR QUESTIONS REGARDING THIS NOTICE, PLEASE LEAVE A MESSAGE AT:
Telephone: 410-535-8282 (Option 4)