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Patient Education

Patient education plays an important part in your recovery. Your nurse, dietitian, therapist or pharmacist may give you information to help you understand and cope with your condition. Please do not hesitate to ask any questions that you have about your condition.

CalvertHealth Medical Center has a cancer resource center in the outpatient concourse near the infusion therapy center. Breast cancer patients can also contact our breast cancer nurse navigator by calling the Center for Breast Care at 4700.

Patient Whiteboards

To enhance communication between providers, patients and families, CalvertHealth Medical Center has installed expanded whiteboards in all medical-surgical rooms. Studies tell us that communication plays a key role in patients having a “good” experience; is essential to keeping them well informed and contributes significantly to better clinical outcomes.

Our whiteboards are situated so that patients can clearly see them from their bed. The hospital’s clinical staff collaborated to determine the most important information to include. Each patient’s board clearly lists their caregivers, their care plan for the day and if any tests are scheduled.

There is also space for the family spokesperson’s name and a meal plan that identifies any food allergies. A special section is devoted to pain management that details when the last dose of pain medication was given, when the next dose is available and a numeric chart for the patient to assess their pain level.

The whiteboards serve as a handy reference for patients and family members. Our goal is to help them feel more connected with the providers. This way, their entire care team is all on the same page and everyone is working together to give our patients the best care possible.

Centralized Scheduling

With just one call to our Patient Access Service Center (PASC) you can:

  • Schedule multiple outpatient hospital tests/procedures
  • NEW: Schedule a visit with your CalvertHealth Primary Care office for CalvertHealth Medical Group
  • Learn what your insurance covers
  • Get instructions about your diagnostic test or procedure
For outpatient procedures, you will also be able to find out what, if any, out of pocket expenses apply and if any preparation is required. The scheduling representative will also advise what time to arrive, where to check-in, and what to bring with you on the day of your appointment.

The local number to reach the CalvertHealth Medical Center PASC is 410-414-APPT (2778). There is also a toll-free number for those calling from work or another location outside the county. That number is 1-855-414-APPT (2778).

The hours are Monday through Friday, 7 a.m. to 5 p.m.

PASC streamlines the entire registration process and eliminates unnecessary duplication. The result is a well-organized system that provides improved access and saves you time!

The Patient Access Service Center is able to serve your scheduling needs for...

  • Anti-Coagulation Clinic
  • Cardiac / Pulmonary Rehabilitation
  • Cardiopulmonary Services
  • Diabetic Counseling
  • Diagnostic Imaging / Radiology Procedures
  • Echocardiogram
  • EKG
  • Endoscopy Center
  • Magnetic Resonance Imaging (MRI)
  • Medical Nutritional Therapy
  • Nuclear Medicine
  • Labor & Delivery Outpatient Services
  • Pain Procedures
  • Pulmonary Function Testing
  • Spine Clinic
  • Sleep Lab / EEG
  • Speech Therapy
  • Stress Testing
  • Ultrasound
  • Wound Center
  • CalvertHealth Primary Care:  Prince Frederick | Dunkirk | Solomons | Lusby | Twin Beaches
  • CalvertHealth Pain & Physical Medicine
A completed physician’s order is needed for outpatient hospital tests or procedures to be scheduled. Orders can be sent electronically 24 hours/day, 7 days per week directly from your physician’s office using our online ordering tool, Order Facilitator or by faxing to 410-535-8789. For patients with special communication needs, please see hearing impaired services.

Financial Assistance

Do you need help... or know someone who does?

CalvertHealth Medical Center provides health care to everyone in our community regardless of their ability to pay. It is our mission to improve the health of our community and we do not want cost to be a barrier for patients who truly need care.

CalvertHealth Medical Center offers a number of programs for people who do not have insurance or need help paying for their health care. We employ financial counselors who can help you work out a financial plan or apply for state or federal programs that you may qualify for. Financial aid applications are available at all registration desks in the hospital.

Each year, we provide more than a million dollars in financial aid to patients who qualify. If you meet the requirements, you may be able to have 100 percent of your bills covered. The key is to communicate with us. If we don't hear from you and don't know your situation, we can't help.

A financial counselor is available to help. Just call 410-535-8268.

Financial Assistance Policy


Financial Services Brochure


Uniform Financial Assistance Application


Assistance with Hospital Bills


A special financial counselor is available to provide information and resources to patients and families. The counselor can explain the hospital’s billing and collection procedures, deposit requirements and payment plans; help patients apply for medical assistance; explain the hospital’s financial assistance programs and advise patients of other programs available through local agencies.

We know there is sometimes confusion regarding whether a patient is in the hospital for "outpatient observation" or admitted for an inpatient stay. In some cases, it may not be immediately clear whether you are well enough to go home or if hospitalization is needed. In such an instance, you may be placed in "outpatient observation" for short- term diagnostic testing and monitoring to further evaluate your condition before the physician is able to make a decision on whether or not you require admission or are able to go home with follow-up care. "Outpatient observation" is different from being admitted and is not billed the same as an inpatient stay. This means that your financial responsibility may be much different than your inpatient hospital benefit depending on your insurance plan.

If you have questions about this or any other billing concerns, call the financial counselor during regular business hours at 410-535-8268 or 301-855-1012, ext. 8268 from outside the hospital or dial ext. 8268 from within the hospital.

Your Bills


Hospital billing practices can be confusing. We are here to help. Our patient financial services team can help you with payment options including grants and medical assistance programs as well as answer general questions about payment of your medical services. CalvertHealth Medical Center serves all patients regardless of ability to pay.

Federal and state laws require physicians to bill separately for services they perform while you are a hospital patient. Therefore, you will receive several separate bills related to your hospital visit.

The hospital bill will include the costs for all hospital services. This bill may include charges for laboratory tests, use of equipment and supplies, your room, nursing care, dietary and other technical and support personnel. Charges at all Maryland hospitals are set and controlled by the Maryland Health Services Cost Review Commission. Fee schedules are available for review by contacting 410-535-8248.

The physicians' bills will include the professional fees from hospital-based physicians who provided a service as part of your tests or care while paa patient. These services may include radiology, anesthesiology, emergency care, pathology, nuclear medicine, EKG, EEG, psychiatry, pulmonary medicine and other specialties.

We accept all major credit cards for hospital bills. You can also, make payment online at https://calverthospital.ixt.com/. Please feel free to contact the hospital billing office at 410-535-8248 or 301-855-1012, ext. 8248 if you have any questions about your hospital bills.

Medical Records

Obtaining Your Medical Record

Maryland Law specifies that a request for any patient medical record must be in writing and must become a part of the person's medical record. The medical records department protects the confidentiality of all patient information and will only release a patient's medical record with the proper consent. If a physician involved in your care needs a copy of your medical record, the medical records department can forward a copy to that physician with your consent. There is no fee involved and a representative of the Health Information Management department handles the copying of your record. These types of requests can generally be done within 48 hours.

Other requests for copies of records are handled on a case by case basis utilizing state and federal guidelines for the proper release of patient information. In some cases a fee is required for these copies. Currently, the fees for patients are a flat fee of $6.50, .76 cents per page copied plus the actual mailing costs.

If you need to obtain a copy of your medical record or need it sent to someone else, we will need your written authorization mailed/submitted to:

Correspondence Secretary
Health Information Management Department
CalvertHealth Medical Center
100 Hospital Road
Prince Frederick, Md. 20678

Download Medical Release Form

Release Form requires Adobe Acrobat® ReaderTM

For all questions regarding correspondence call 410-535-8275 or 301-855-1012 ext.8275.

If you prefer to fax the document, the fax # is 410-414-4666.

Social Work and Case Management Services

CalvertHealth Medical Center staff is available to address concerns related to managing your illness or condition and to assist you and your family in preparation for discharge. Social workers can provide counseling for the personal, social, emotional and financial stresses you may have as a result of your illness or injury. Substance abuse services are also available. All patients will receive a visit from a case manager. Working with your physician, case managers can provide information about healthcare agencies and other services available to you. They will help arrange for your discharge and make sure you have the support you need to care for yourself after you leave the hospital. If you would like to talk with a social worker or need to reach your case manager, please ask your physician or nurse.

Planning Ahead for Major Healthcare Decisions

Donating Blood

Patients who wish to donate blood for their own use prior to elective surgery may do so. The hospital laboratory is accredited by the American Association of Blood Banks and works closely with the American Red Cross to store blood for emergency use. Your friends or relatives may also donate blood for your use. To arrange for blood donations, call 410-535-4000, ext 5744 or call 1-800-233-4640 from outside the hospital.

The hospital laboratory is fully licensed and accredited by Maryland and The Joint Commission, certified by the College of American Pathologists and licensed by the Clinical Laboratory Improvements Act. (CLIA).

Advance Directives


Advance directives protect your right to make medical choices that affect your life. An advance directive is a legal means of expressing your desires about healthcare decisions should you become unable to do so due to injury or illness.

Oral Directive

An oral discussion of your treatment decisions made in the presence of your physician and one witness to indicate your treatment preferences. This discussion is then written in your medical record to communicate your wishes to the healthcare team.

If you choose not to prepare an advance directive, Maryland law recognizes the authority of a surrogate decision maker when necessary. A guardian (if one has been appointed by a court), spouse, adult child or parents of the patient (in that order) can make treatment decisions for you without specific court authorization in the event that you cannot make such decisions for yourself.

As a service to the community, CalvertHealth Medical Center offers a computerized registry for living wills and other advance directives. The registry records and stores your advance directives so they can be easily accessed at any time in the future, even from another hospital.

Hospital personnel can provide assistance and further information about preparing advance directives and storing them in the registry. The hospital can provide you with a standard form for completing your advance directives. From inside the hospital,call extension 8235. From outside the hospital, call 410-535-8235 or 301-855-1012, ext. 8235.

Maryland Orders for Life-Sustaining Treatment (MOLST)

MOLST is a two-page order form about cardiopulmonary resuscitation and tells doctors and other people what treatments patients want or do not want. If you have a MOLST form, please tell us so we can make a copy and put it in on your record and honor your wishes. If you do not have a MOLST form, you may be asked to discuss it at some point during your hospitalization. It is required by the state if you are transferred to another facility. When you are at home, you should keep your copy in a place that is easy to find. You should always provide your MOLST form to ambulance crews and you should take it with you to hospitals or other healthcare organizations. You and your physician should revisit your MOLST form at least annually to make sure your wishes are the same. For more information you can visit marylandmolst.org.

Five Wishes


Five Wishes is the first living will that talks about your personal, emotional and spiritual needs as well as your medical wishes. It lets you choose the person you want to make health care decisions for you if you are not able to make them for yourself. Five Wishes lets you say exactly how you wish to be treated if you get seriously ill. It was written with the help of the American Bar Association Commission on Law and Aging and the nation's leading experts in end-of-life care. It's also easy to use.

The "Five Wishes" include the following directives:

  1. The Person I Want to Make Care Decisions for Me When I Can't
  2. The Kind of Medical Treatment I Want or Don't Want
  3. How Comfortable I Want to Be
  4. How I Want People to Treat Me
  5. What I Want My Loved Ones to Know

Hospice Care


Hospice care is available for terminally ill patients through Calvert Hospice at 410-535-0892.

Ethics Committee


The hospital's Ethics Committee can help patients and families with difficult decisions about health care. The committee can help you understand options for care and treatment and give you advice based on experience and the wishes of the patient. Counsel from your clergyman is welcome. To contact the committee during weekday work hours, call extension 8117 from inside the hospital or 410-535-8117 from outside the hospital. Evenings and weekends, ask your nurse to contact the hospital supervisor.

Organ Donation


Organ and tissue donations provide new hope to seriously ill or injured fellow human beings and their families. CalvertHealth Medical Center participates with The Living Legacy Foundation to manage organ and tissue donations.

At CalvertHealth Medical Center, we want to encourage community members to consider organ donation. If you would like more information on becoming an organ or tissue donor, please ask your nurse or physician.

Average Charges for Common Hospital Procedures

The following tables provide estimated charges for the top inpatient and outpatient procedures by service line at CalvertHealth Medical Center. The estimates are based on average patient charges that were incurred for the given time period. The estimates are updated quarterly using the average charges from the prior quarter. The tables provide a guidance to estimate the hospital’s charges for each listed service.

Please note that these figures are only estimates. The actual charge for your hospital service may be higher or lower based on factors specific to your case. The factors include but are not limited to your length of stay in the hospital, the complexity of your medical condition, and the state of Maryland pricing regulations. If you have questions relating to your scheduled service, please contact the Patent Access Service Center at 410-414-APPT (2778) or toll-free at 1-855-414-APPT (2778). If you have already received services and have questions about your hospital bill, please contact our Patient Financial Services department at 410-535-8248.

The estimates reflect CalvertHealth Medical Center charges only and do not include physician or other provider fees. In addition to your hospital bill, you may receive bills from multiple physicians for their services, including but not limited to: anesthesiologist, hospitalist, pathologist, radiologist, cardiologist, emergency room physician, and other specialists who participate in your care. If you have questions regarding the bill for their services, please contact the individual provider.

See the current average charges for CalvertHealth Medical Center

Physician and Other Services Not Billed by CalvertHealth Medical Center



Listed below are physician services not billed by our hospital. It includes a contact number for each area of specialty. CalvertHealth Medical Center Financial Assistance Program does not cover these services. We urge you to reach out to these providers for their financial assistance programs.

Emergency Room Physicians (Emergency Medicine Associates) - 240-686-2310
Radiology (American Radiology Associates) - 800-255-5118
Hospitalist Services (Adfinitas Health) - 443-949-0814
All American Ambulance - 301-952-1193
Quest Diagnostics - 800-638-1731
Anesthesia (Chesapeake Anesthesia) - 908-653-9399
Pathology - 800-492-5153
Durable Medical Equipment (Grace Care, LLC) - 410-586-3126
Lab Corp - 800-859-0391

Partners in Safety

At CalvertHealth Medical Center, patient safety is our first priority. Our staff is following policies and procedures designed to reduce the chance of mistakes or injury. You can help ensure that you receive the safest care possible.

All staff is REQUIRED to check your identification (your name and birthdate) before giving you medications, drawing blood or performing procedures. This ensures that you get the right medication, blood test or procedure. DO NOT allow any staff member to skip this important step. It might seem like a small thing...but it has been proven to save lives.

You MUST wash your hands well before eating, after using the bathroom, blowing your nose or whenever they are dirty. Good hand hygiene is the very best way to prevent the spread of infection. Our staff is REQUIRED to use good hand washing techniques and to frequently use the waterless hand gels available in every department. It is okay to ask staff members if they have properly washed their hands before you allow them to start your IV, change your dressing or perform other procedures.

You should know about all the things we are doing behind the scenes to keep you safe. We are:

  • Communicating effectively as a healthcare team. Studies have shown that most medical errors result from miscommunication.
  • Following guidelines to prevent a patient from getting the wrong surgery. A series of safety checks is performed before any patient undergoes surgery at CalvertHealth Medical Center.
  • Monitoring patients at high risk for falls. Fall precaution information is included in your patient handbook.
  • Using safe practices to prevent hospital fires.
  • Maintaining our clinical equipment and ensuring it is always in good working order.
  • Using safe medication practices to prevent medication errors. CalvertHealth Medical Center has identified "high risk drugs" and includes additional safety checks prior to administration. Medical Staff approved protocols guide patient care.
One way you can help prevent medication errors is to maintain a current list of the medications you are taking - including prescription, over-the-counter medicine (OTC), birth control, vitamins and herbal supplements. A blank medication form is located in the back of your patient handbook. Take a few minutes to fill it out. Keep the list with you at all times and update it as changes are made. Share it with all your physicians and any healthcare facility you visit. CalvertHealth Medical Center has a "STAT TEAM" that can respond to the patient's bedside to assist nursing staff when urgently needed. Patients and their family members can also request the STAT TEAM for medical emergencies by calling ext. 8222.

We encourage all our patients to Speak Up!

  • Speak Up if you have questions or concerns, and if you do not understand, ask again. It's your body and you have a right to know.
  • Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications by the right healthcare professional. Don't assume anything.
  • Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
  • Ask a trusted family member or friend to be your advocate.
  • Know what medications you take and why you take them.
  • Use a hospital, clinic, surgery center or other type of healthcare organization that has undergone a rigorous on-site evaluation against established quality and safety standards, such as that provided by The Joint Commission.
  • Participate in all decisions about your treatment. You are the center of the healthcare team.
Domestic Violence Screening
On admission to all departments of the hospital, all patients are asked specific questions to determine if the patient would benefit from domestic violence services. This is required by law to provide protection and services to vulnerable persons.

Insurance Information

Insurances accepted by:


CalvertHealth Medical Center
  • Aetna
  • Aetna Better Health
  • Amerigroup
  • CareFirst
  • Cigna/Great West
  • Conifer
  • Federal BCBS
  • Humana
  • JAI
  • JHHC EHP
  • JHHC MAP
  • JHHC PP
  • JHHC USFHP
  • Kaiser
  • Kaiser MA MCO
  • MDPC
  • Medicaid
  • Medicare
  • Medicare RR
  • MedStar
  • Multiplan/PHCS
  • University of Maryland Health Partners
  • Tricare Standard and Prime
  • UHC Community & State
  • UHC, MAMSI, MDIPA, OneNet, Optimum
CalvertHealth Outpatient Rehabilitation Centers
  • Aetna
  • Amerigroup
  • CareFirst
  • Cigna/Great West
  • Federal BCBS
  • JHHC EHP
  • JHHC MAP
  • JHHC PP
  • JHHC USFHP
  • MDPC
  • Medicaid
  • Medicare
  • Medicare RR
  • MedStar
  • Multiplan/PHCS
  • University of Maryland Health Partners
  • Tricare Standard and Prime
  • UHC Community & State
  • UHC, MAMSI, MDIPA, OneNet, Optimum
CalvertHealth Urgent Care Centers
  • Aetna
  • Amerigroup
  • CareFirst BCBS
  • Cigna/Great West
  • Conifer
  • Federal BCBS
  • JAI
  • JHHC EHP
  • JHHC MAP
  • JHHC PP
  • JHHC USFHP
  • Kaiser
  • Kaiser MA MCO
  • MDPC
  • Medicaid
  • Medicare
  • Medicare RR
  • MedStar
  • Multiplan/PHCS
  • University of Maryland Health Partners
  • Tricare Standard and Prime
  • UHC Community & State
  • UHC, MAMSI, MDIPA, OneNet, Optimum
CalvertHealth Imaging Center Solomons
  • CareFirst BCBS
  • Cigna/Great West
  • Conifer
  • Federal BCBS
  • JAI
  • JHHC EHP
  • JHHC MAP
  • JHHC PP
  • JHHC USFHP
  • MDPC
  • Medicaid
  • Medicare
  • Medicare RR
  • MedStar
  • Multiplan/PHCS
  • University of Maryland Health Partners
  • Tricare Standard and Prime
  • UHC, MAMSI, MDIPA, OneNet, Optimum
CalvertHealth Medical Group
  • Aetna
  • Aetna Better Health
  • Amerigroup
  • CareFirst
  • Cigna/Great West
  • Conifer
  • Federal BCBS
  • Humana
  • JAI
  • JHHC EHP
  • JHHC MAP
  • JHHC PP
  • JHHC USFHP
  • Kaiser
  • Kaiser MA MCO
  • MDPC
  • Medicaid
  • Medicare
  • Medicare RR
  • Multiplan/PHCS
  • University of Maryland Health Partners
  • Tricare Standard and Prime
  • UHC Community & State
  • UHC, MAMSI, MDIPA, OneNet, Optimum

Special Amenities and Services

Patients with Special Needs
For persons that speak a foreign language, are hearing impaired or wish to receive their health information in a language other than English, we provide effective communication through various communication devices including but not limited to Lifelinks Video Interpreting system, AT&T telephonic translation system or on-site interpreter services for your use while in the hospital. For patients with other disabilities, necessary accommodations can also be made through contacting the hospital operator at 410-535-4000.

Television and Telephone Service
Television service is provided free of charge. Local channels, as well as 16 satellite channels are available in every patient room. Headphones are available upon request.

Telephones are available in each room. To make a local call, dial 9 and the number you wish to call. All long-distance calls must be placed collect, third party or credit card. To make a long-distance call, dial 9, then 0, then the desired area code and number. After a brief recorded message, an outside operator will come on the line to assist you.

Your family and friends may call you from outside the hospital. Your phone number is listed on the telephone.

In consideration of patients’ rest, incoming calls cannot be received after 9 p.m. In an emergency situation, incoming calls after 9 p.m. will be relayed from the hospital switchboard to the nurses’ station on your unit. Patients may make outgoing calls at any time.

Internet Service
To access our wireless network, select the WiFi-CalvertHealth Medical Center-Guest Network and accept the terms and conditions.

Mail and Flowers

As long as you have chosen to have your name listed on our patient directory, your mail and flowers will be delivered directly to your room. If you have already gone home, we will forward your mail. In the Intensive Care Unit, one small arrangement of flowers is permitted in your room.

Only mylar (not latex) balloons are permitted in the hospital. Friends and family can also send “e-cards” through the hospital website.

Newspaper Delivery

The Calvert Recorder is delivered free every Wednesday and Friday to all patients. Other newspapers and books are available through the gift shop or the guest services office.To reach the gift shop, call 8304. For the guest services office, call 8400.

Banking Services
For your convenience, a Bank of America ATM machine is located in the basement of the hospital, just outside the cafeteria door.

Important Phone Numbers

Your phone number is a direct line.
(your phone number is listed on your telephone)

Main number - 410-535-4000
From DC - 301-855-1012
From St. Mary's - 301-475-5250
From Charles - 301-884-0104
Toll-free - 1-888-906-8773
MD Relay Service - 1-800-735-2258
Centralized Scheduling - 410-414-APPT (2778) | 855-414-APPT (2778)

From your bedside phone, you can call the following departments by dialing the four digit extension. You can reach the hospital operator at any time by pressing "0".

Administration - 8240
Admitting - 8265
Anti-Coagulation/Coumadin Clinic - 4859
Appointment Line - 2778
Behavioral Health Unit - 8144
Breast Center - 4700
Business Office - 8248
Cardio Pulmonary - 8340
Cashier - 5633
Clergy - 8249
Compliments/Concerns - 4623
Credit Manager - 8269
Case Management/Social Work - 8235
Emergency Department - 8344
Endoscopy Center - 8176
Family Birth Center - 8289
Financial Counselor - 8268
Gift Shop - 8304
Guest Services - 8400
Housekeeping - 4891
Human Resources - 8122
Infusion Therapy - 8276
Intensive Care Unit - 8360
IS Help Desk - 4357
KeepWell Center - 8233
Laboratory - 8234
Medical Records - 8277
Medical-Surgical Unit, Level 3 - 8365
Nursing Supervisor/Clinical Coordinator - 4878
Nutrition Services - 8147
Patient Advocate - 4623
Patient Information - 8253
Pharmacy - 8305
Physician Referral - 4567
Plant Operations - 8395
Post-Discharge Clinic - 8790
Pre-Admissions - 8343
Public Relations - 8212
Radiology - 4822
Rehabilitation Services - 8308
Same Day Surgery - 4853
Security - 8346
Social Work - 8148
Telemetry Unit, Level 2 - 8354
Wound Care - 4836