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Patient Compliments and Concerns

Keep in mind that you are the most important part of our team. We want you to feel free to Speak Up if there is anything you do not understand about the care you receive or your discharge plan. We are here to meet your needs and to provide as much information as possible so that you have everything you need to complete your recovery.

Patient Compliments and Concerns
Should you wish to make a formal statement about your treatment or care, while still a patient, please contact the nurse manager of the nnit you are on. If concerns are not addressed, you may contact the Patient Advocate at 410.535.8446 or the Quality Management Department at 410.535.8117, Monday through Friday, 8 a.m.- 4 p.m. Evenings and weekends, please ask your nurse to contact the clinical coordinator for you.

You always have the option to pursue your concerns with the Department of Health and Mental Hygiene or The Joint Commission. Of course, we would appreciate your giving us the opportunity to first work with you to resolve any issues. To reach DHMH, call 410.764.4970. Because this facility is accredited by The Joint Commission, you can also contact The Joint Commission by calling 1.800.994.6610 or emailing complaint@jointcommission.org.