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Patient Rights & Responsibilities

Our Mission

CalvertHealth’s trusted team provides Southern Maryland residents with safe, high quality health care and promotes wellness for a healthy community.

Our Vision

We provide exceptional care and make a difference in every life we touch.

Every hospital patient, support person and/or surrogate decision maker has the right to:

  • Receive considerate, respectful and compassionate care.
  • Have respect shown for personal values, beliefs and wishes.
  • An environment that preserves dignity and personal privacy.
  • Receive information in a manner that the patient understands, which may include:
    • sign and foreign language interpreters;
    • alternative formats, including large print, braille, audio recordings, and computer files;
    • Vision, speech, hearing and other temporary aids as needed, without charge.
  • Be treated without discrimination or deny visitation privileges based on race, color, national origin, ethnicity, age, gender, sexual orientation, gender identify or expression, physical or mental disability, religion, language, ability to pay or socioeconomic status.
  • Be provided care in a safe environment free from all forms of abuse, neglect and exploitation, including: verbal, mental, physical and sexual abuse; harassment and corporal punishment.
  • Freedom from restraint and seclusion unless needed for safety.
  • Be told the names and jobs of the health care team members involved in care if staff safety is not a concern.
  • Receive efficient and courteous attention from hospital team members when requesting help, with the understanding that other patients may have similar or more urgent needs.
  • Receive visitors and calls for emotional support during the hospital stay in accordance with hospital policy.
  • Withdraw or deny visitor rights at any time.
  • To have a family member or representative of the patient’s choice and the patient’s own physician notified of admission to the hospital.
  • A medical screening exam.
  • Stabilizing treatment for emergency medical conditions.
  • Be screened, assessed, and treated for pain.
  • Be informed of diagnosis and possible prognosis, the benefits and risks of treatment and the expected and/or unanticipated outcomes of treatment.
  • Give informed consent before nonemergency care is provided, including the benefits and risks of care, alternatives to the care, and the benefits and risks of the alternatives to the care.
  • Be actively involved in the plan of care.
  • Refuse care and be informed of possible medical consequences of refusal of care.
  • Be provided a list of protective and advocacy services when needed.
  • Appoint an individual of your choice to make health decisions, if you are unable to do so.
  • Make or change an advance directive and have these decisions honored.
  • Be told in advance about the plan for discharge or transfer to another level of care.
  • Agree or refuse to take part in medical research studies, without the agreement or refusal affecting care.
  • Allow or refuse to allow pictures for purposes other than your care.
  • Expect privacy and confidentiality in care discussions and treatments and records.
  • Be provided a copy of the HIPAA Notice of Privacy Practices.
  • File a complaint about care and have a complaint reviewed without the complaint affecting the patient’s care.
  • Participate in the consideration of ethical issues that arise during the hospital stay.
  • Access medical records and to have the information explained or interpreted as necessary, in accordance with HIPAA Notice of Privacy Practices.
  • Receive information about hospital and physician charges and ask for an estimate of hospital charges before care is provided as long as care is not impeded.
  • Be notified of the existence of any business relationship among the hospital, educational institutions, other health care providers, and/or payers that may influence treatment and care.
  • A written copy of the hospital’s bill of rights.

Every hospital patient, support person and/or surrogate decision maker has the responsibility to:

  • Provide accurate and complete information, including name, address, and date of birth, phone number, social security number, insurance carrier and employer when required.
  • Provide accurate and complete information about health, medical history and medications, including over the counter medications.
  • Follow the plan of care and ask questions.
  • Talk to the provider if there are concerns about following the treatment plan.
  • Accept outcomes if the plan of care is not followed based on lifestyle choices.
  • Show respect and consideration for others.
    • Follow Hospital rules and safety regulations.
    • Be in control of behavior, unless unable to control behavior due to a medical condition.
    • Be mindful of noise levels, privacy and number of visitors.
    • Refrain from behaviors that are aggressive, hostile and sexually inappropriate, including threats of verbal abuse, physical attacks and indecent exposure.
  • Provide a copy of an Advance Directive if one is available.
  • Leave valuables at home.
  • Select a capable caregiver for discharge planning.
  • Meet financial obligations.
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