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Patients have the right to:

  • Considerate and respectful care without discrimination.
  • Relevant, current, and understandable information about their diagnosis, treatment, and prognosis.
  • Be informed of pain management options and involvement in pain management decisions with the goal of achieving effective pain control.
  • Freedom from restraints used in the provision of care unless clinically required.
  • Personal safety and freedom from verbal and physical abuse within the hospital environment.
  • Participate, or have a representative participate, in the consideration of ethical issues that arise in their care.
  • An environment that preserves dignity and contributes to a positive self-image.
  • Except in emergencies when the patient lacks the ability to make decisions and the need for treatment is urgent, the patient is entitled to an opportunity to discuss and request information related to the available procedures and/or treatments, associated risks, the possible length of recovery, and the medically reasonable alternatives to existing treatments along with their accompanying risks and benefits. Exceptions: emergencies when the patient lacks the ability to make decisions and the need for treatment is urgent.
  • The identity of providers, nurses, and others involved in their care, including students, residents, or other trainees.
  • Know the immediate and long-term financial significance of treatment choices insofar as they are known.
  • Request and receive an itemized and detailed explanation of their invoice total for services rendered in the hospital.
  • Make decisions about the plan of care before and during the course of treatment and to refuse a recommended treatment or plan of care if it is permitted by law and hospital policy. Patients also have the right to be informed of the medical consequences of this action. In case of such refusal, the patient is still entitled to appropriate care and services that the hospital provides or to be transferred to another hospital. The hospital should notify patients of any policy at the other hospital that might affect patient choice.
  • Have an advance directive (such as a living will, health care proxy, or durable power of attorney for health care) concerning treatment or designating a surrogate decision-maker and to expect that the hospital will honor that directive as permitted by law and hospital policy.
  • Be advised of their rights under state law and hospital policy to make informed medical choices. This includes being asked about advance directives and having information regarding advance directives recorded in the medical record.
  • Privacy - case discussion, consultation, examination, and treatment should be conducted to protect each patient’s privacy.
  • Expect all communications and records pertaining to their care will be treated confidentially by the hospital, except in cases such as suspected abuse and public health hazards when reporting is permitted or required by law. Patients have the right to expect the hospital will emphasize this information when it releases it to any other parties entitled to review information in these records.
  • Review their medical records and to have the information explained or interpreted as necessary, except when restricted by law.
  • Expect that within its capacity and policies, a hospital will make reasonable response to patient requests for appropriate and medically indicated care and services. The hospital must provide evaluation, service, and/or referral as indicated by the urgency of the case. When medically appropriate and legally permissible, or when patients have so requested, patients may be transferred to another facility. The institution to which a patient is being transferred to must first have accepted the patient for transfer. The patient also must have the benefit of complete information and explanation concerning the need for, risks, benefits, and alternatives to such a transfer.
  • Ask and be told of the existence of any business relationship among the hospital, educational institutions, other health care providers, and/or payers that may influence the patient's treatment and care.
  • Consent to or decline to participate in proposed research studies or human experimentation or to have those studies fully explained before they consent. A patient who declines to participate in research or experimentation is still entitled to the most effective care that the hospital can otherwise provide.
  • Expect reasonable continuity of care and to be informed by providers and other caregivers of available and realistic patient care options when hospital care is no longer appropriate.
  • Be informed of hospital policies and practices that relate to patient care treatment, and responsibilities. The patient has the right to be informed of available resources for resolving disputes, grievances, and conflicts, such as ethics committees, patient representatives, or other mechanisms available in the institution. The patient has the right to be informed of the hospital's charges for services and available payment methods.


Patients have the responsibility to:

  • Provide information about past illnesses, hospitalizations, medications, and other health-related matters.
  • Request additional information or clarification about their health status or treatment when they do not fully understand the current information or instructions.
  • Make sure that the health care institution has a copy of their written advance directive if they have one.
  • Inform their providers and other caregivers if they anticipate problems in following prescribed treatment.
  • Be aware that the hospital has to be reasonably efficient and equitable in providing care to other patients and the community. The hospital's rules and regulations are designed to help the hospital meet this obligation.
  • Be considerate of and make reasonable accommodations to the needs of the hospital, other patients, medical staff, and hospital employees.
  • Be accountable to their behaviors towards the healthcare system staff, unless unable to control their behaviors due to medical condition. Patients shall refrain from behaviors that are aggressive, hostile, and sexually inappropriate. Examples include actual or threats of verbal abuse, physical attacks, and indecent exposure.
  • Provide necessary information for insurance claims and for working with the hospital as needed to make payment arrangements.
  • Recognize the impact of their lifestyles on their personal health. A patient's health depends on much more than healthcare services.
  • Report any unexpected or sudden changes in their condition.
  • Assure that the financial obligations of their health care are fulfilled as promptly as possible.
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