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Visitors



Temporary Visitor Policies and Guidance During COVID-19

Effective Friday, November 13, 2020, CalvertHealth will update its visitation guidance based on current guidelines and safety protocols in response to the coronavirus pandemic.

While we understand the important role that loved ones provide as members of the care team, each new phase of the COVID-19 pandemic presents challenges. As we navigate each new phase, we are constantly reevaluating our Visitor Guidelines taking into consideration the health and safety of our employees, as well as our patients. 

Effective Friday, November 13, 2020, CalvertHealth will no longer permit visitation to the medical center. This is done with an abundance of caution to ensure the health and safety of patients and healthcare workers.
The new restrictions are in effect from November 13, 2020 until further notice. Few exceptions include:


GENERAL GUIDANCE:
  • Patients with disabilities may designate one Support Person to accompany them throughout all care settings. A Support Person is defined as a family member, personal care assistant, similar disability provider, or other individual knowledgeable about the management of care of the patient who is authorized to assist the patient in making decisions. Click the following links for more information on the Maryland Department of Health Notices Access to Support Persons for Patients with Disabilities in Healthcare Settings and Support Persons for Individuals with Disabilities. Recognizing that the exchange of information is an essential element of quality patient-and family-centered care, CalvertHealth provides free language services to people whose primary language is not English. 
  • Critical or end-of-life care situations at the discretion of the Chief Nursing Officer and/or Chief Medical Officer. 
  • Laboring mother support person (limited to 1)
  • Caregiver of a patient 17 years of age or under (limited to 1). Parents/Guardians may switch out daily, must exit the facility to do so. 
  • Person serving as a surrogate decision-maker

All approved Support Persons, for any patient, should meet the following criteria:

  • Should be over the age of 18, unless they are the parent of a child receiving care.
  • All Support Persons should be healthy. No Support Persons should come to the medical center if they have a fever or any symptoms of COVID-19. Support Persons will be screened upon entry to the medical center.
  • Support Persons should not come to the medical center if they have tested positive for COVID-19 or have been exposed to someone that tested positive in the last 14 days. 
  • No therapy dogs will be permitted in the medical center. Service animals will continue to be allowed.
  • Limit belongings brought into the medical center.
  • No outside food delivery to the medical center is permitted. Accommodations for food and drink will be made by the medical center’s Food & Nutrition Department. 
  • Support Persons must remain in the patient room at all times except when using the public restroom. 
  • CalvertHealth Medical Center will continue to restrict entrances:
    • Main Entrance: 6 a.m.-6 p.m., M-F
    • Emergency Room: 24/7 Access


SPECIFIC GUIDANCE:
Emergency Room: 24 Hour Access, Support Persons ONLY 
  • Emergency Room patients are allowed one (1) Support Person, as defined in General Guidance, to accompany them for the duration of their stay.
  • Support Persons should remain in the patient room at all times except to use the public restroom.  
  • No outside food deliveries are permitted to the hospital. 
Family Birth Center: Labor & Delivery and Postpartum
  • One (1) approved Visitor for mothers in labor, delivery and postpartum for the duration of their stay. 
  • Visitors should remain in the patient room at all times. 
  • No outside food deliveries are permitted to the hospital. Meals will be provided. The menu can be found in the patient room and a Food & Nutrition representative will be by twice a day to take orders for lunch, dinner and breakfast the following day (when applicable).
  • No restriction on hours.
  • For the health and safety of minors, no sibling visitation.
  • For the safety of mom and baby, Visitors will not be allowed to accompany expectant mothers for outpatient services performed at the Family Birth Center, such as a non-stress test (NST). 
Pediatrics:
  • Parents/Guardians may visit, one (1) at the bedside at a time per day.
  • Parents/Guardians may switch out, but must exit the facility to do so.
  • Parents/Guardians must remain in the patient room at all times. 
  • No outside food deliveries are permitted to the hospital. Meals will be provided. The menu can be found in the patient room and a Food & Nutrition representative will be by twice a day to take orders for lunch, dinner and breakfast the following day (when applicable). 
  • No restrictions on hours.
  • No sibling visitation.
Surgery Center:
  • One Visitor/Support Person may accompany patient for registration and preoperative process.
  • Once the patient is taken back for surgery, the Visitor/Support Person should wait in their vehicle until they are notified the procedure is complete.
Outpatient Departments:
  • One Visitor/Support Person to assist patient to their appointment is allowed.
  • Visitor/Support Person shall then wait in vehicle for the duration of the appointment until notified to assist the patient out of the medical center.

Visitor restrictions are subject to change. CalvertHealth acknowledges that this policy may cause some inconvenience for many patients and their family members; however, patient safety and the overall health of the community is the health system’s top priority.


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