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The staff members of CalvertHealth Medical Center extend a warm welcome to you, your family and friends. As part of our commitment to ensure a safe environment for all who come to visit or seek care, we implemented a photo identification badge system on Monday, August 1, 2022. This photo ID badge system is an easy and effective way to increase safety by identifying everyone who enters our hospital.

Visitor Badge System

Why is CalvertHealth using the photo ID visitor badge system?

The new visitor photo ID system enhances our current building security measures. This system is currently being used at many of the leading hospitals across the United States, and it has proved to be very effective.

Who needs a photo ID badge?
Everyone who accompanies or visits a patient in CalvertHealth Medical Center must show a valid photo ID in order to receive a visitor photo ID badge. Staff members, volunteers and clinical students will continue to use their hospital photo ID. A new photo will be taken each time a badge is issued. 

  • Photo ID badges must be worn and visible by all persons including patient visitors, outpatients coming in for an appointment, vendors, contractors, students and any other non-CalvertHealth personnel.
  • Physicians, employees, volunteers and clinical students who do not have their hospital photo ID must obtain and wear a photo ID badge for the day.

What are acceptable forms of identification?
  • State-issued driver’s license
  • State-issued ID
  • Passport
  • Other government-issued ID
  • School ID
  • Work-company ID with a name (for vendors)

Where will I obtain my photo ID badge?
The photo ID badges are available at two locations:

  • At the reception desk in the main entrance (M-F) 6 a.m. - 8 p.m.
  • The ER entrance 24-7

What is the process for obtaining my photo ID badge?
  • Step 1: Stop at one of the two reception locations in the CalvertHealth Medical Center. For fastest service, please have your photo ID ready.
  • Step 2: We will print a visitor photo ID badge for you to wear while in the building. The ID badge will identify you as a visitor, vendor, contractor, outpatient, etc. and specify the unit you will have access to and the room number assigned.
  • Step 3: Display your badge to the upper chest area left or right of outer most garment.
Please note a new photo will be required each time a badge is issued. 

Where will my photo ID badge be checked?
You should expect to have your badge checked at all areas of the hospital.

When does my badge expire?
Badges for all visitors are valid only for the day they are issued. Badges will automatically expire when visiting hours are over on the day the badge is issued. Please hand your visitor badge to a security officer at one of the reception desks at the end of your visit.

We continually strive to provide excellent care and an excellent patient and family experience for all who enter CalvertHealth Medical Center. Thank you for supporting our commitment to creating a safe, healing environment. We invite you to share your suggestions, questions and ideas with our staff members.

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Temporary Visitor Policies and Guidance During COVID-19

At CalvertHealth, we understand the important role that loved ones can provide in supporting our care team. As we navigate each phase of the pandemic, we continue to update our guidance taking into consideration the health and safety of our employees, as well as our patients and guests.

Beginning Monday, April 4, CalvertHealth has updated its visitation guidance based on current guidelines and safety protocols in response to the coronavirus pandemic.

Patients will be allowed one (1) to two (2) visitor(s) per day (depending on the unit) after they have been screened for COVID. Visiting hours are from 8 a.m. to 8 p.m. for inpatient units. Please see below for visitation guidelines for specific areas such as Emergency Department, Family Birth Center, Behavioral Health, Surgery Center and Outpatient Departments.

Patients with COVID-19 or suspected of COVID-19 will not be allowed to have visitors unless the patient meets ADA requirements for a Support Person. Support Persons must wear the appropriate Personal Protective Equipment (PPE) and follow all directions of the hospital care team. PPE includes gown, gloves, surgical mask and eye protection.

Recognizing that the exchange of information is an essential element of quality patient-and family-centered care, CalvertHealth provides free language services to people whose primary language is not English.

Approved support persons or visitors, for any patient, should meet the following criteria:

  • Must be over the age of 18
  • Healthy without symptoms
  • Wear wrist band after medical screening upon entry
  • Use proper infection control practices including masking (vented face masks are not permitted), hand sanitizing and social distancing
  • Follow the directions of staff and abide by the hospital’s visitor policy rules.

All visitors are allowed to frequent the Coffee Bar, Gift Shop and The Calvert Café. Support Persons may purchase food while in the patient room from the cafeteria; menus are available in patient rooms.

For end-of-life care, clinically safe exceptions may be made.

CalvertHealth Medical Center will continue to restrict entrances:
Main Entrance: 6 a.m.-5 p.m., M-F (exiting is permitted after 5 p.m., entry is not permissible between 5 p.m. and 6 a.m.)
Emergency Room: 24/7 Access.

Any visitor unable to abide by the hospital’s visitor policy or follow the directions of staff will be asked to leave.
Visitor restrictions are subject to change. CalvertHealth acknowledges that this policy may cause some inconvenience for any patients and their family members; however, patient safety and the overall health of the community is the health system’s top priority. Please see reverse for specific visitation guidance.

Hospital Visitation: 8 a.m. to 8 p.m. Patients who have been admitted to the hospital are allowed two (2) visitors per day in their room. One (1) overnight visitor is allowed. Exceptions may be made for patients receiving end-of-life care and minors. Visitors should remain in the patient room at all times except to use the public restroom or for a brief visit to the Gift Shop, Coffee Bar or The Calvert Café.
Emergency Room: 24 Hour Access
Emergency Room patients are allowed one (1) visitor at a time. Pediatric patients are allowed to have two (2) parents/guardians at a time throughout all care settings.

Visitation for those who are COVID-positive or suspected of having COVID is as follows:

  • COVID-positive patients – no visitation. Patients meeting ADA requirements may have a support person accompany them throughout all care settings.
  • Those in need of COVID testing – no visitation until clinical assessment is complete and patient is determined to be COVID-negative.
  • If a patient transported to the hospital by ambulance is known to be COVID-positive prior to/on arrival – no visitation will be permitted.
  • If the COVID status is unknown, the visitor may remain with the patient until clinical assessment is made.
  • Pediatric patients will be permitted two (2) parent/guardian regardless of COVID status.
Should a patient to the Emergency Room be admitted to the hospital, the visitor will be allowed to accompany the patient to their hospital room provided it is within visitation hours (8 a.m.-8 p.m.). Inpatients are allowed to have (1) approved overnight visitor.

Patients requiring a psychiatric evaluation in the Emergency Department may be permitted visitation after the completion of the evaluation.

Limit personal belongings brought into the hospital. COVID-positive patients or those suspected of COVID are prohibited from bringing any personal items into the facility.
Approved parent/guardian may visit two (2) at the bedside at a time. Parents/ guardians are permitted to bring in outside food provided it is not shared with the patient. Parents or Guardians may visit the Gift Shop, Coffee Bar or The Calvert Café at this time. No sibling visitation at this time.
Family Birth Center: Antepartum, Labor & Delivery and Postpartum:
Two approved visitors for expectant mothers for the duration of their stay. Only one (1) visitor is allowed overnight. No visitors under the age of 18.

No restriction on hours and Visitors and Support Persons may visit The Calvert Cafe, Coffee Bar or Gift Shop. Food can also be purchased from the Cafeteria for delivery to the patient room. Menus can be found in the patient room.

Visitors (1) may accompany expectant mothers for outpatient services performed at the Family Birth Center, such as a non-stress test (NST).
Behavioral Health Unit:
One (1) parent or guardian allowed for adolescents (no switching out) - 6:30 p.m.-7:30 p.m. M-F and 2-3:30 p.m. Saturday and Sunday.

Adult inpatients may have one (1) approved visitor per day - 6:30 p.m.-7:30 p.m. M-F and 2-3:30 p.m. Saturday and Sunday.
Surgery Center:
One (1) visitor/guardian may accompany patient for registration and preoperative process.

Once the patient is taken back for surgery, the visitor can remain in the waiting area and is permitted to visit The Calvert Café, Coffee Bar and Gift Shop.
Outpatient Departments:
One (1) visitor/guardian to assist patient to their appointment is allowed.

Please click here for more information on CalvertHealth Medical Group visitation information.

Visitor restrictions are subject to change. CalvertHealth acknowledges that this policy may cause some inconvenience for many patients and their family members; however, patient safety and the overall health of the community is the health system’s top priority.

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