Visitors & Families

Visitors & Families

Visitors & Visiting Hours   |   Parking
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Temporary Visitor Policies and Guidance During COVID-19

Effective Monday, April 26, 2021, CalvertHealth will update its visitation guidance based on current guidelines and safety protocols in response to the coronavirus pandemic.

Patients will be allowed one (1) visitor per day after they have been screened for COVID.

Patients with COVID-19 or suspected of COVID-19 will not be allowed to have visitors unless the patient meets ADA requirements for a Support Person. Support Persons must wear the appropriate Personal Protective Equipment (PPE) and follow all directions of the hospital care team. PPE includes gown, gloves, surgical mask and eye protection. 

Patients with disabilities may designate up to two (2) support persons, but only one (1) may be present at any given time. A Support Person is defined as a family member, personal care assistant, similar disability provider, or other individual knowledgeable about the management of care of the patient who is authorized to assist the patient in making decisions. Click the following links for more information on the Maryland Department of Health Notices Access to Support Persons for Patients with Disabilities in Healthcare Settings and Support Persons for Individuals with Disabilities. Recognizing that the exchange of information is an essential element of quality patient-and family-centered care, CalvertHealth provides free language services to people whose primary language is not English.

Approved support persons or visitors, for any patient, should meet the following criteria:

  1. Must be over the age of 18
  2. Healthy without symptoms
  3. Provide photo ID upon entry to the medical center and wear wrist band after COVID screening upon entry
  4. Use proper infection control practices including masking (vented face masks are not permitted), hand sanitizing and social distancing
  5. No outside food deliveries to patients or visitors. Visitors and Support Persons are able to visit the Gift Shop and the Coffee Bar (located in the lobby of the medical center), but not will be allowed in the Cafeteria. Visitors and Support Persons may purchase food while in the patient room from the Cafeteria. Menus are available in the patient rooms. 
  6. Follow the directions of staff and abide by the hospital’s visitor policy rules.
    • Visitors may use the coffee bar, chapel and gift shop, but must follow all safety protocols and as always, wear a mask and please practice good hand hygiene.
    • No outside food deliveries permitted to any Patient, Support Person or Visitor.
    • For end-of-life care, clinically safe exceptions may be made.
    • CalvertHealth Medical Center will continue to restrict entrances:
      • Main Entrance: 6 a.m.-6 p.m., M-F
      • Emergency Room: 24/7 Access

Hospital Visitation: 12-6 p.m.
  • Patients who have been admitted to the hospital are allowed one (1) visitor per day in their room.
  • Remain in the patient room at all times except to use the public restroom or a brief visit to the Gift Shop or Coffee Bar. 
  • Exceptions may be made for patients receiving end-of-life care and minors.
Emergency Room: 24 Hour Access
  • Emergency Room patients are allowed one (1) visitor to accompany them for the duration of their stay. Visitor must remain with patient (no exiting and re-entering the Emergency Room).
  • COVID-positive patients or those suspected of having COVID will not be permitted visitation. Patients meeting ADA requirements may have a support person accompany them throughout all care settings. 
  • Should a patient to the Emergency Room be admitted to the hospital, the visitor will be allowed to accompany the patient to their hospital room, unless it outside of the visitation hours (12-6 p.m.). Only support persons of disabled patients will be allowed to stay with the patient outside of visitation hours if admitted to the facility.
  • Patients requiring a psychiatric evaluation in the Emergency Department may be permitted visitation after the completion of the evaluation.
  • Limit personal belongings brought into the hospital. COVID-positive patients or those suspected of COVID are prohibited from bringing any personal items into the facility.
  • No outside food deliveries permitted to any Patient, Support Person or Visitor.
Family Birth Center: Antepartum, Labor & Delivery and Postpartum
  • One (1) approved visitor for laboring mothers for the duration of their stay. No additional visitors are permitted and visitors may not switch out.
  • Visitors should remain in the patient room at all times.
  • No restriction on hours.
  • For the health and safety of minors, no visitors under the age of 18.
  • No outside food deliveries are permitted to the hospital. Visitors and Support Persons may purchase food from the Cafeteria. Menus can be found in the patient room.
  • For the safety of mom and baby, Visitors will not be allowed to accompany expectant mothers for outpatient services performed at the Family Birth Center, such as a non-stress test (NST).
Behavioral Health Unit:
  • One parent or guardian allowed for adolescents only (no switching out) - 6:30 p.m.-7:30 p.m. M-F and 2-3:30 p.m. Saturday and Sunday.
  • No visitors for adult patients at this time.
  • Approved parents/guardians may visit, one (1) at the bedside at a time.
  • Parents/Guardians may switch out at the bedside to ensure a smooth transition of care. 
  • Although no food deliveries are permitted, parents/ guardians are permitted to bring in outside food provided it is not shared with the patient.   
  • No restrictions on hours.
  • No sibling visitation.
Surgery Center:
  • One visitor/guardian may accompany patient for registration and preoperative process.
  • Once the patient is taken back for surgery, the visitor should wait in their vehicle until they are notified the procedure is complete.
Outpatient Departments:
  • One visitor/guardian to assist patient to their appointment is allowed.
  • Visitor/guardian shall then wait in vehicle for the duration of the appointment until notified to assist the patient out of the medical center.

Visitor restrictions are subject to change. CalvertHealth acknowledges that this policy may cause some inconvenience for many patients and their family members; however, patient safety and the overall health of the community is the health system’s top priority.


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